-the foundation for further growth
Cooperation with ExpandIT has been good and constructive throughout. They have been very open to customizations to match our business needs, and the challenges we’ve had along the way have been resolved quickly and with humor. Dynamics AX and ExpandIT Mobile fit each other perfectly because both solutions have open application code.Kurt Christensen, IT Manager, E&P Service
ExpandIT Mobile Service Management
Would your organization like to get rid of forms, sheets or other pieces of paper that are used to transport information to and from your customers? Has your organization ever estimated the cost of pushing business documents created by service employees working in the field?
ExpandIT Mobile Service Mnagement is designed to support business processes where an order is created in either Epicor iScala, Dynamics AX/Axapta or Dynamics NAV/Navision; scheduled by a planner and sent to a team or an individual user in the field.
The user can also initiate work in the field while at the same time keeping planners informed.
The service order includes all crucial information, including the customer’s name, address, the service priority, the customer’s preferred appointment date and time and of course a description of the problem.
As the work is completed the service employee records all important service information such as type of service, fault reason, fault area, symptom, solution and quantity on her/his mobile computer.
Furthermore, the service employees can add onsite requests which during synchronization supplements the ones that already exists in the back-end system.
This contributes to invoicing the customer correctly and for the actual costs without demanding extra resources in your administration.
With the ExpandIT Mobile Service Management your organization will be able to minimize these costs while at the same time provide the service employees as well as the managers with up-to-date information.
A service technician will only receive service requests & information relevant to her/him.
You can enable the technicians to be able to create new service orders and register new equipment.
Service requests from customers may be entered in AX/Axapta/NAV/Navision, in the Planning Board and/or by the individual technician in the field.
Requests may be scheduled to a team or an individual by a planner who uses information from a number of sources to decide the optimal planning.
Some organizations benefit from optimization tools while others depend on experienced resources using supporting tools like ExpandIT Planning Board & Map.
“Before the implementation we had a lot of paperwork that our technicians and administrative staff spent hours handling. Due to ExpandIT’s solution and the mobile units, all communication is now one hundred percent digital, so all employees have exactly the information they need – in real time. This leads to a rationalization and efficiency of our entire workflow; and enables us to respond more quickly and proactively than before.”Niels Erik Rasmussen, IT manager, The STENHØJ Group
“We initially had challenges with the staff adoption levels, but today, our technicians would revolt if we took away their hand-held solution.”Darrell McGinn, Controller, Harvey's Oil
“In general, the results have been satisfactory to fully align our needs with the result. Now that we have seen what ExpandIT can do, we want to use it to its fullest potential.”Jordi Carrasco, IT Manager, Manusa
“Cooperation with ExpandIT has been good and constructive throughout. They have been very open to customizations to match our business needs, and the challenges we’ve had along the way have been resolved quickly and with humor. Dynamics AX and ExpandIT Mobile fit each other perfectly because both solutions have open application code.”Kurt Christensen, IT Manager, E&P Service