ExpandIT Service Portal enables customers to register service jobs for existing and new assets and it provides a confidential forum for the service job-related communication between you and your customer.
A Service Client For Customers.
ExpandIT Service Portal not only allows B2B customers to register requests on items they have bought from you but also to register requests on items they have acquired elsewhere.
The preferred start date can be modified in ExpandIT Planning Board and the modified appointment is displayed in the Service Portal.
Technically speaking there is a two-way integration between the Service Portal and the Planning Board and there is a two way integration between AX/NAV and the Service Portal.
Log The Communication
When starting on a large job the first thing to change is the plan.
The Service Portal enables you to log all communication with the customers including files such as photos of problems/ symptoms and/or drawings and construction plans.
Use Case Scenarios
A global flat box furniture supplier uploads kitchen drawings and materials lists to an AX/NAV customer, whose service teams installs the kitchens.
The same AX/NAV customer enables janitors at council houses to log maintenance jobs.
A supplier of advanced foodstuff machines allows their customers to place orders for spare parts and log a preferred time for the overhaul.