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<figure id="figure-2igpl8dv7smjh6ktqw"><img id="2igpl8dv7smjh6ktqw" src="https://media.gettyimages.com/id/2204636189/photo/accounting-office-and-business-people-with-meeting-feedback-and-manager-for-laptop-discussion.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=X_B5iJYIVyT86SfcOjoD0nVS_Rc45pLrWh9xab89Wzc=" alt="Accounting, office and business people with meeting, feedback and manager for laptop, discussion and graphs. Training, teamwork and talk with tablet, growth strategy or project report for finance" title="Accounting, office and business people with meeting, feedback and manager for laptop, discussion and graphs. Training, teamwork and talk with tablet, growth strategy or project report for finance" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/2204636189/photo/accounting-office-and-business-people-with-meeting-feedback-and-manager-for-laptop-discussion.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=X_B5iJYIVyT86SfcOjoD0nVS_Rc45pLrWh9xab89Wzc=" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure>Explore how the latest Business Central release wave empowers sales teams with smarter automation, faster order handling, and improved customer experiences.Audience: Sales managers, customer service leads, and Business Central users seeking to streamline order processingCategory: OperationsIntroduction: Why Smarter Sales Order Processing Matters For small and mid-sized businesses, sales order processing is a critical workflow that directly impacts customer satisfaction, cash flow, and operational efficiency. Manual data entry, repetitive email handling, and order errors can slow down fulfillment and frustrate both staff and customers. With the 2025 release wave 2 of Microsoft Dynamics 365 Business Central, new Copilot and AI agent features are designed to automate and simplify these tasks, freeing teams to focus on building relationships and growing revenue.Copilot-Powered Sales Order Agent: What’s New <ul><li>Natural language order creation: Sales teams can now use Copilot to draft and finalize sales orders using simple prompts, leveraging real-time product availability and customer data for accuracy.</li><li>Attachment processing: The agent reads and extracts information from attached files (like PDFs or images) to create quotes, even from unstructured requests.</li><li>Support for multiple ship-to addresses: Automatically detects and applies the correct delivery location, reducing manual corrections and fulfillment errors.</li><li>Capable-to-promise responses: Includes items not immediately available but deliverable soon, using Business Central’s planning tools.</li><li>Automatic email processing for trusted customers: Enables hands-off order handling for recurring clients, improving responsiveness.</li><li>Resume with user input: Users can step in and guide the agent mid-process, ensuring flexibility and oversight.</li></ul><figure id="figure-medldsgi48mjh6yjlt"><img id="medldsgi48mjh6yjlt" src="https://cdn.durable.co/blocks/13ipfA0J0reoBrhFNlV5P8wAAw85jj8b4ZVEsdVnPLbR6mfY3HmzLfAb3HswaPQS.png" alt="" title="" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://cdn.durable.co/blocks/13ipfA0J0reoBrhFNlV5P8wAAw85jj8b4ZVEsdVnPLbR6mfY3HmzLfAb3HswaPQS.png" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure>Practical Example: Small Distributor Streamlines Order Fulfillment Imagine a small distributor receiving daily quote requests via email, often with attached spreadsheets or PDFs. Previously, staff manually entered details, checked inventory, and responded to each request. With the new Sales Order Agent, Copilot reads attachments, drafts quotes, and even suggests alternative products if stock is low. The team can review, adjust, or approve orders in seconds, dramatically reducing turnaround time and errors.Copilot Usability and Performance Enhancements<ul><li>Faster, clearer insights: Copilot now summarizes customer records, orders, and transactions in just a few sentences, helping users quickly grasp key information.</li><li>Expanded language support: The chat pane supports 20 additional languages and can be resized for a more flexible workspace.</li><li>Advanced search: The Tell Me feature uses AI to locate pages and reports based on intent, not just keywords, saving time navigating menus. Tips for Getting Started</li></ul><ol><li>Review your current sales order workflow and identify repetitive tasks that could be automated.</li><li>Enable and configure Copilot and Sales Order Agent features in your Business Central environment (check with your Microsoft partner for guidance).</li><li>Train your team on using natural language prompts and reviewing Copilot-generated orders.</li><li>Monitor results and adjust settings to balance automation with human oversight. Next Steps: Try It in Your Sandbox To experience these enhancements, set up a test environment or sandbox in Business Central and walk through a typical sales order scenario. Experiment with Copilot prompts, attachment processing, and advanced search. For tailored advice, consult your Microsoft partner or review the latest release documentation.</li></ol>

How Copilot and AI Agents Are Transforming Sales Order Processing in Business Central

Agentic AI Interface with Layered Data Visualization

<figure id="figure-i1qwjjo288mja6t02t"><img id="i1qwjjo288mja6t02t" src="https://media.gettyimages.com/id/1488294044/photo/businessman-works-on-laptop-showing-business-analytics-dashboard-with-charts-metrics-and-kpi.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=pao8I7FeyACrQCDGj5LpJLs7vA_IQTn4t8kkcvImpX0=" alt="Businessman works on laptop Showing business analytics dashboard with charts, metrics, and KPI to analyze performance and create insight reports for operations management. Data analysis concept.Ai" title="Businessman works on laptop Showing business analytics dashboard with charts, metrics, and KPI to analyze performance and create insight reports for operations management. Data analysis concept.Ai" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/1488294044/photo/businessman-works-on-laptop-showing-business-analytics-dashboard-with-charts-metrics-and-kpi.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=pao8I7FeyACrQCDGj5LpJLs7vA_IQTn4t8kkcvImpX0=" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure>Discover how the latest AI-powered Copilot features in Business Central can automate tasks, improve forecasting, and boost productivity for small and midsize businesses.Audience: Business Central users, SMB finance and operations managers, and admins seeking to leverage AI for efficiencyCategory: AI/Copilot, ProductivityIntroduction: Why AI Copilot Matters in Business Central Artificial intelligence is transforming the way businesses operate, and Microsoft Dynamics 365 Business Central is at the forefront with its integrated Copilot features. These AI-powered tools help automate repetitive tasks, provide actionable insights, and enable teams to focus on higher-value work. For small and midsize businesses (SMBs), adopting Copilot can mean faster decision-making, fewer errors, and a more agile response to market changes. Automating Everyday Tasks with Copilot<ul><li>Invoice Processing: Copilot can extract, validate, and post vendor invoices automatically, reducing manual data entry and speeding up accounts payable cycles.</li><li>Email Drafting: Users can ask Copilot to draft customer emails or internal communications, saving time and ensuring consistency in messaging.</li><li>Data Summarization: Copilot can quickly summarize large datasets, such as sales trends or outstanding receivables, making it easier to spot issues and opportunities.</li></ul>Smarter Forecasting and Analytics<ul><li>Predictive Analytics: Copilot leverages AI to forecast cash flow, predict customer churn, and analyze inventory needs, helping businesses stay proactive rather than reactive.</li><li>Scenario Planning: Finance teams can use Copilot to model different business scenarios, such as the impact of a new product launch or a change in supplier terms.</li></ul>Personalized Dashboards and User Experience<ul><li>Customizable Dashboards: Business Central now allows users to tailor dashboard layouts to their workflow, ensuring that critical data is always front and center.</li><li>Unified Interface: Whether on desktop, tablet, or mobile, the improved interface ensures a consistent and seamless experience for all users.</li></ul>Real-World Example: AI Copilot in Action Imagine a small distributor juggling hundreds of vendor invoices each month. With Copilot, the finance team can automate invoice entry and validation, freeing up hours each week. Meanwhile, sales managers use predictive analytics to identify which customers are at risk of churn, allowing for timely outreach and retention efforts. The result is a more efficient, data-driven organization that can scale without adding headcount.Next Steps<ul><li>Explore Copilot features in your Business Central sandbox environment. Review Microsoft’s official documentation for the latest AI capabilities and best practices.</li><li>Engage your Microsoft partner to discuss how Copilot can be tailored to your unique business needs. </li></ul>

Unlocking the Power of AI-Powered Copilot in Business Central: Practical Use Cases for SMBs

Automation of business or robotic process RPA technology. Transfer of data between application.

Business Central 2025 Release Wave 1 &amp; 2 Highlights &nbsp; &nbsp; Microsoft Dynamics 365 Business Central continues to evolve with significant updates planned and released for 2025. The latest features focus on core application enhancements, e-commerce integrations, and advanced AI capabilities. Notable updates include improved troubleshooting options for cost adjustments, integration of Field Service with service management, and the ability to edit price lists in Excel. Enhanced Shopify connector capabilities allow for broader data import/export, activation of sales channels, and improved troubleshooting for Shopify exports. Market-specific pricing sync and staff-to-salesperson mapping further refine the integration, ensuring accurate regional pricing and better order attribution. &nbsp; &nbsp; &nbsp; &nbsp; Business Central now features Copilot and autonomous agents, enabling generative AI-driven automation. The standout feature, Analysis Assist, allows users to ask natural language questions and receive instant insights. Other enhancements include Sales Order Agent for automated order processing, autofill with Copilot for smarter data entry, advanced “Tell Me” search, and improved chat and summarization for collaboration. Copilot billing transparency and enhanced chat capabilities provide deeper assistance and clearer usage management. &nbsp; &nbsp; Enhanced Power BI Sales app, flexible financial reporting, and embedded Copilot summaries empower users to make data-driven decisions quickly. New tools for ESG compliance include Scope 3 emissions tracking, CO₂ equivalent calculations, and ESG reporting aligned with global standards. Approval workflows for sustainability journals support environmental accountability.Developer Insights &nbsp; &nbsp; AL Development and Extensibility: Recent enhancements include improved debugging tools, new AL language extensions, updated API endpoints, and better security. The extension model allows deeper customizations, and event-driven development options provide flexibility. Performance improvements include optimized SQL queries and enhanced background processing. Developers can now define profile extension objects, include resources in extensions, and access them from AL. The Explore in Visual Studio Code feature supports seamless GitHub access, and full-text search metadata delivers faster results. &nbsp; &nbsp; The ongoing enhancements to Business Central’s extensibility and integration with AI agents suggest continued investment in developer tools and custom extension creation. The ability to use SecretText with control add-ins and in JSON objects is a notable addition for developers, improving security and flexibility in custom solutions. The integration of Copilot and autonomous agents provides a foundation for proof-of-concept projects in AI-driven task automation within Business Central. Features like autofill, advanced search, and summarization can be leveraged to automate routine tasks and improve operational efficiency.Sources: [1]​[2]​[3][1]: https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/smb/dynamics365-business-central/planned-features "New and planned features for Dynamics 365 Business Central, 2025 ..."&nbsp;

Business central Brief: October, 2025 Edition

Central Government Offices in Tamar, Admiralty, Hong Kong

<h2>Introduction to Business Central CU 26.3</h2>Microsoft's Business Central continuously evolves, bringing new features and improvements to streamline operations for businesses of all sizes. The latest update, CU 26.3, introduces a range of enhancements designed to boost productivity and enhance user experience. In this blog post, we'll explore some of the key features that you can leverage to optimize your business processes.<figure id="figure-anahhbm009md8vpur0"><img id="anahhbm009md8vpur0" src="https://cdn.durable.co/blocks/23kEt2ML98u1HkFeZ1oFSwZRXPcOSd5qslgfmgtwDGJDNUpbMLtEUA9oo9KRu8Gq.png" alt="business central update" title="business central update" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 1/1; object-position: center center;" data-corners="default" data-aspect="1:1" data-caption="" data-positionX="null" data-positionY="null" data-fullWidth="false"/></figure><h2>Enhanced Financial Management</h2>The update includes significant improvements in financial management capabilities. Users can now benefit from more intuitive reporting tools and streamlined budgeting processes. The enhanced financial dashboards provide greater visibility into financial performance, allowing businesses to make informed decisions quickly.Moreover, the integration with third-party financial applications has been improved, ensuring seamless data exchange and reducing the need for manual data entry. This enhancement not only saves time but also minimizes the risk of errors.<figure id="figure-m6zobddzn2md8vpxyo"><img id="m6zobddzn2md8vpxyo" src="https://cdn.durable.co/getty/8q3D84X2ppby8kXXpmjcqawBfHrC0BtJoqcREt3zxcrmF49TSHV0ugzHoJnDV7Kq.jpeg" alt="financial management software" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9;" data-mce-src="https://cdn.durable.co/getty/8q3D84X2ppby8kXXpmjcqawBfHrC0BtJoqcREt3zxcrmF49TSHV0ugzHoJnDV7Kq.jpeg" data-mce-style="aspect-ratio: 16/9;"></figure><h2>Improved User Interface</h2>Business Central CU 26.3 introduces a more user-friendly interface, focusing on improving navigation and accessibility. The updated design ensures that users can access the features they need with fewer clicks, enhancing overall efficiency.Additionally, the new customization options allow users to personalize their dashboards according to their preferences, enabling them to prioritize the information that matters most to their roles.<h2>Advanced Automation Features</h2>Automation continues to be a focal point in Business Central, and the latest update brings even more robust automation capabilities. The introduction of advanced workflow management tools allows businesses to automate routine tasks, freeing up valuable time for employees to focus on more strategic activities.With improved automation tools, businesses can set up triggers and conditions that automatically initiate specific actions, ensuring consistency and accuracy across processes.<figure id="figure-o2wmbs37limd8vq4n6"><img id="o2wmbs37limd8vq4n6" src="https://cdn.durable.co/getty/10v3D2I5btZadlMOkcZTEABAPiShWNFPVvn0DYRg6DLzLFRT7SQfxXruuiTF6LwS.jpeg" alt="office automation" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9;" data-mce-src="https://cdn.durable.co/getty/10v3D2I5btZadlMOkcZTEABAPiShWNFPVvn0DYRg6DLzLFRT7SQfxXruuiTF6LwS.jpeg" data-mce-style="aspect-ratio: 16/9;"></figure><h2>Enhanced Security Measures</h2>Security is a top priority for any business, and Business Central CU 26.3 addresses this with enhanced security measures. The update introduces new security protocols that safeguard sensitive data and protect against potential threats.These measures include advanced encryption techniques and multi-factor authentication options that provide an extra layer of protection for user accounts. Businesses can now have greater peace of mind knowing their data is secure.<h2>Seamless Integration with Microsoft 365</h2>The seamless integration with Microsoft 365 has been further enhanced in this update, allowing users to effortlessly collaborate and share information across platforms. With improved integration, users can easily access emails, documents, and other resources directly within Business Central.This integration not only improves productivity but also ensures that all team members have access to the most up-to-date information, fostering collaboration and communication.<figure id="figure-jmz97w68hpmd8vq8m4"><img id="jmz97w68hpmd8vq8m4" src="https://cdn.durable.co/getty/15g3f8aSyJADjDuyTZDPtuXd0FDVnPSwDVfe3oMVbkqovBrqdPuLlRHeCcJBS64n.jpeg" alt="team collaboration software" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9;" data-mce-src="https://cdn.durable.co/getty/15g3f8aSyJADjDuyTZDPtuXd0FDVnPSwDVfe3oMVbkqovBrqdPuLlRHeCcJBS64n.jpeg" data-mce-style="aspect-ratio: 16/9;"></figure><h2>Conclusion</h2>Business Central CU 26.3 brings a host of new features and improvements designed to streamline business operations and enhance user experience. From financial management enhancements to advanced automation tools and improved security measures, this update offers numerous benefits for businesses looking to optimize their workflows.By leveraging these new features, businesses can stay competitive in today's fast-paced environment, ensuring they are well-equipped to meet the challenges of the future.

Blog

How Copilot and AI Agents Are Transforming Sales Order Pr...

Unlocking the Power of AI-Powered Copilot in Business Cen...

Business central Brief: October, 2025 Edition

Exploring the Latest Features in Business Central CU 26.3